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How To Contact Us Important Note: We had previously hired a company to help us with shipping and customer service because we couldn't handle the incredible demand. They did a horrible job. It almost killed us. We have taken back control of the entire process. But it is extremely difficult for us (a small family) to keep up with the huge demand. So if you have any customer service questions, it is IMPERATIVE that you follow the format below. It is the only way we can manage. Thanks for everyone's kind support during our difficult ordeal. It's been more than 3 weeks, and I haven't received my order? 1. In the subject line put: "MISSING ORDER: YourOrderID - YourOrderDate"
Because we have incomplete information from orders processed by the other shipping service, it is critical that the information be complete, and in that exact format. You can get ALL that info from the Confirmation Email our shopping cart sent you. I have sent my item back for a refund, what's the status? 1. In the subject line put: "REFUND STATUS: YourOrderID - YourOrderDate" Because we have incomplete information from orders processed by the other shipping service, it is critical that the information be complete, and in that exact format. You can get ALL that info from the Confirmation Email our shopping cart sent you. Other Questions 1. In the subject line put: "OTHER QUESTION: YourOrderID - YourOrderDate" 2. Send the Email to THIS EMAIL ADDRESS: CS@3Moms.com
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Interested in having your homeschool product or service included in the Homeschool Curriculum-Fair In-A-Box? Go to our Exhibitor Site for more information. |
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